{"id":26778,"date":"2021-05-12T07:55:56","date_gmt":"2021-05-12T07:55:56","guid":{"rendered":"https:\/\/www.malihnog.com\/?page_id=26778"},"modified":"2022-08-15T13:06:10","modified_gmt":"2022-08-15T13:06:10","slug":"product-returns-14-days","status":"publish","type":"page","link":"https:\/\/www.malihnog.com\/en\/product-returns-14-days\/","title":{"rendered":"Product returns (14 days)"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1660568233594{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;background-color: #d5cab6 !important;}&#8221;][vc_column][vc_single_image image=&#8221;44856&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1660568753353{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return 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data-form-theme='legacy' data-form-index='0' id='gform_wrapper_9' style='display:none'>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_9'  action='\/en\/wp-json\/wp\/v2\/pages\/26778' data-formid='9' novalidate> \r\n <input type='hidden' class='gforms-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/>\n                        <div class='gform-body gform_body'><ul id='gform_fields_9' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_9_3\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_3\" ><label class='gfield_label gform-field-label' for='input_9_3'>Name:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_9_3' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_9_2\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_2\" ><label class='gfield_label gform-field-label' for='input_9_2'>Email:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_9_2' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_9_4\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_4\" ><label class='gfield_label gform-field-label' for='input_9_4'>Invoice number:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_9_4' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_9_5\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-no-icon gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_5\" ><label class='gfield_label gform-field-label' for='input_9_5'>Date of arrival of the package:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_5' id='input_9_5' type='text' value='' class='datepicker gform-datepicker dmy datepicker_no_icon gdatepicker-no-icon'   placeholder='dd\/mm\/yyyy' aria-describedby=\"input_9_5_date_format gfield_description_9_5\" aria-invalid=\"false\" aria-required=\"true\"\/>\n                            <span id='input_9_5_date_format' class='screen-reader-text'>DD slash MM slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_9_5' class='gform_hidden' value='https:\/\/www.malihnog.com\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><div class='gfield_description' id='gfield_description_9_5'>Please note that you can return items within 14 days after receiving them. <\/div><\/li><li id=\"field_9_6\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_6\" ><label class='gfield_label gform-field-label' for='input_9_6'>Which item(s) would you like to send back?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_9_6' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_9_11\" class=\"gfield gfield--type-textarea field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_11\" ><label class='gfield_label gform-field-label' for='input_9_11'>What is the reason of returning the item(s)? (Not compulsory to provide, but a very helpful information for us)<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_11' id='input_9_11' class='textarea medium'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_9_13\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_13\" ><label class='gfield_label gform-field-label' >Would you like to arrange the return transport yourself or would you like us to help?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_9_13'>\n\t\t\t<li class='gchoice gchoice_9_13_0'>\n\t\t\t\t<input name='input_13' type='radio' value='I will arrange myself.'  id='choice_9_13_0'    \/>\n\t\t\t\t<label for='choice_9_13_0' id='label_9_13_0' class='gform-field-label gform-field-label--type-inline'>I will arrange myself.<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_9_13_1'>\n\t\t\t\t<input name='input_13' type='radio' value='I would like you to arrange it (and deduct the cost from the refund)'  id='choice_9_13_1'    \/>\n\t\t\t\t<label for='choice_9_13_1' id='label_9_13_1' class='gform-field-label gform-field-label--type-inline'>I would like you to arrange it (and deduct the cost from the refund)<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_9_19\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_19\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >If you choose to arrange the transport myself...<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_consent'><input name='input_19.1' id='input_9_19_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_9_19_1' >You understand that it is your responsibility that the package arrives intact to us. You are aware that we adviced to send it as a tracked package and have a proof of return.<\/label><input type='hidden' name='input_19.2' value='You understand that it is your responsibility that the package arrives intact to us. You are aware that we adviced to send it as a tracked package and have a proof of return.' class='gform_hidden' \/><input type='hidden' name='input_19.3' value='11' class='gform_hidden' \/><\/div><\/li><li id=\"field_9_14\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_14\" ><label class='gfield_label gform-field-label' for='input_9_14'>To be able to look into the possibility of arranging the return package, and to inform you of its charges of it beforehand,  please let us know where and when the return package could be picked up?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_14' id='input_9_14' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_9_16\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_16\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >You understand...<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_consent'><input name='input_16.1' id='input_9_16_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_9_16_1' >...that the product needs to be in an unused condition, in the original, unopened packaging, otherwise you might not be entitled for a refund or full refund.<\/label><input type='hidden' name='input_16.2' value='...that the product needs to be in an unused condition, in the original, unopened packaging, otherwise you might not be entitled for a refund or full refund.' class='gform_hidden' \/><input type='hidden' name='input_16.3' value='11' class='gform_hidden' \/><\/div><\/li><li id=\"field_9_21\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_21\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >You understand...<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_consent'><input name='input_21.1' id='input_9_21_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_9_21_1' >...if the amount of original order goes below the free shipping value after return, we need to deduct the original shipping cost from the refund.<\/label><input type='hidden' name='input_21.2' value='...if the amount of original order goes below the free shipping value after return, we need to deduct the original shipping cost from the refund.' class='gform_hidden' \/><input type='hidden' name='input_21.3' value='11' class='gform_hidden' \/><\/div><\/li><li id=\"field_9_22\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_22\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >You understand...<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_consent'><input name='input_22.1' id='input_9_22_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_9_22_1' >...if you have received any free promotional product that you would have not received without purchasing the products, it needs to be returned or its RRP might be deducted. Similarly, if you have taken advantage of a promotional offer which could have not been applied without purchasing the products, the uneligible discount might be deducted from the refund.<\/label><input type='hidden' name='input_22.2' value='...if you have received any free promotional product that you would have not received without purchasing the products, it needs to be returned or its RRP might be deducted. Similarly, if you have taken advantage of a promotional offer which could have not been applied without purchasing the products, the uneligible discount might be deducted from the refund.' class='gform_hidden' \/><input type='hidden' name='input_22.3' value='11' class='gform_hidden' \/><\/div><\/li><li id=\"field_9_20\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_20\" ><label class='gfield_label gform-field-label' >After we have received the returned items, how would you like to request a refund?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_9_20'>\n\t\t\t<li class='gchoice gchoice_9_20_0'>\n\t\t\t\t<input name='input_20' type='radio' value='Bank transfer'  id='choice_9_20_0'    \/>\n\t\t\t\t<label for='choice_9_20_0' id='label_9_20_0' class='gform-field-label gform-field-label--type-inline'>Bank transfer<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_9_20_1'>\n\t\t\t\t<input name='input_20' type='radio' value='Stripe (only possible if you have originally paid by Stripe)'  id='choice_9_20_1'    \/>\n\t\t\t\t<label for='choice_9_20_1' id='label_9_20_1' class='gform-field-label gform-field-label--type-inline'>Stripe (only possible if you have originally paid by Stripe)<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_9_20_2'>\n\t\t\t\t<input name='input_20' type='radio' value='Voucher for the shop (to use for next order)'  id='choice_9_20_2'    \/>\n\t\t\t\t<label for='choice_9_20_2' id='label_9_20_2' class='gform-field-label gform-field-label--type-inline'>Voucher for the shop (to use for next order)<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_9_18\" class=\"gfield gfield--type-textarea 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