Even though we always try our very best, so that shopping with us is a pleasant experience, little hiccups can still happen. Our warehouse fairies, our manufacturers or our courier partners can occasionally make mistakes, too – after all we are all humans! (Yes, even the fairies!)
So if you are here because…
…you haven’t received all the items, or we sent something else by mistake,
…the package or the toys inside arrived damaged,
…or well, quite simply they are not as you imagined or changed your mind,
we’re sincerely sorry to hear that, and we are here to fix the problem as soon as possible! Our terms and conditions outline all the necessary information about such cases, but we would like to give you a hand to make things easier and faster! We have all the answers to the most important and frequent questions below, so you will know what to do and what to expect. You will also find some online forms, which will make it easier to send us your complaint with all the necessary information that we usually require. In case you don’t find the answer to your questions, please feel free to contact us through email at orders @ malihnog.com.